HSLG Virtual Journal Club, 3rd March 2022, 11am – 11.45am
Article: Nyberg, R. (2017). Lean Knowledge Management at Vantaa City Library. http://library.ifla.org/id/eprint/1653/1/230-nyberg-en.pdf
Liis Cotter’s suggested questions:
- Library as a competitor – are we competing for each and every customer?
- Consider culture change – how open are we to introduction of improvements?
- Notice waste – is there any “waste” in your library? How do you recognise it and what do you plan to do about it?
- Can you think of an aspect of your service you would like to change?