HSLG Virtual Journal Club, 3rd March 2022, 11am – 11.45am
Article: Nyberg, R. (2017). Lean Knowledge Management at Vantaa City Library. http://library.ifla.org/id/eprint/1653/1/230-nyberg-en.pdf
Liis Cotter’s suggested questions:
- Library as a competitor – are we competing for each and every customer?
- Consider culture change – how open are we to introduction of improvements?
- Notice waste – is there any “waste” in your library? How do you recognise it and what do you plan to do about it?
- Can you think of an aspect of your service you would like to change?
Great choice, Liis! That’s going to make us think.
Well, I am secretly hoping that we have a LEAN master within the group who will elaborate on things I am yet to learn, and that while discussing quality improvement, we could identify perhaps something things we can improve upon this week, this month, this term, this year.
Think as big as you can, start small if you have to… but keep going!